GW Support Staff - Guild Wars Forums

kstarte2 · Dec 21, 2009, 10:50 PM // 22:50

I contacted the GW support team with a question about changing my account password on Thursday and ever since then, my account has been completely inaccessible. I haven't heard anything from the GW support staff.

How long does it usually take for them to get back in touch?

I am missing Wintersday.

Earth · Dec 21, 2009, 10:54 PM // 22:54

They were always very fast when I contacted them, but then again I've heard cases of tickets taking a few days (like yours).

They'll probably be in touch with you soon, but whatever you do, don't renew your ticket because you'll get pushed back in the qeue.

kstarte2 · Dec 22, 2009, 12:19 AM // 00:19

Thanks Earth.

I hope it is resolved quickly. I want to take my guild to a new alliance. I am just am worried they won't take care of it before Thursday and then they will all be off for Christmas.

Dec 21, 2009, 10:50 PM // 22:50	#1
kstarte2 Ascalonian Squire Join Date: Mar 2009 Guild: Ice Slayer Clan Profession: E/Me	GW Support Staff I contacted the GW support team with a question about changing my account password on Thursday and ever since then, my account has been completely inaccessible. I haven't heard anything from the GW support staff. How long does it usually take for them to get back in touch? I am missing Wintersday.

Dec 21, 2009, 10:54 PM // 22:54	#2
Earth Always Outnumbered Join Date: Jul 2006	They were always very fast when I contacted them, but then again I've heard cases of tickets taking a few days (like yours). They'll probably be in touch with you soon, but whatever you do, don't renew your ticket because you'll get pushed back in the qeue.

Dec 22, 2009, 12:19 AM // 00:19	#3
kstarte2 Ascalonian Squire Join Date: Mar 2009 Guild: Ice Slayer Clan Profession: E/Me	Thanks Earth. I hope it is resolved quickly. I want to take my guild to a new alliance. I am just am worried they won't take care of it before Thursday and then they will all be off for Christmas.